FAQ

RESERVATION FAQ

How can I book my transfer?

From our homepage, you can either use our reservation form or browse between the available cities. Can I add, remove or make changes to my reservation (for example: pick-up time, number of passengers, pieces of luggage)? To ensure the best possible service, please contact us for any change to your original reservation regarding schedule, passengers or luggage because you may need a different type of vehicle. To modify your reservation, please refer to the next FAQ.

May I cancel or modify my reservation?

You may change or cancel your reservation anytime, but before the driver departs for the agreed meeting location. If you wish to change or cancel your reservation 48 hours before your scheduled arrival, please email or call us and we will be glad to assist you. For any assistance required within 48 hours from your scheduled arrival, please call us directly using at the number reported on the email we will send you a few days before your arrival.

PRICE FAQ

Are your prices per person or per car?

Our Prices are ALWAYS per car, not per person.

Are your prices fixed and all inclusive or will I have extra charges?

Our Rome Taxi prices are fixed and all inclusive. There are NO HIDDEN OR EXTRA CHARGES (for example for diversion or traffic jam).

What about tips?

The quoted price is all inclusive and tips to the driver are not mandatory, but, if the service we provided you is satisfactory and you wish to tip the driver, please do it.

PAYMENT FAQ

Why the driver asked me to pay after the transfer, if I have already provided credit card details at time of booking?

During the booking procedure, the credit card details are requested ONLY to guarantee your reservation, that is why the driver asked you to pay for the service. You can pay in advance via PayPal with any type of credit card.

What about the payment? How and when do I have to pay for my transfer?

You have two options: Credit card or PayPal. The credit card number we ask you to provide during the booking procedure is only needed to guarantee for the reservation.

Can I pay in advance?

Yes, of course. If you want to pay in advance, please choose the "Pay now with PayPal" option in the booking form.

LUGGAGE FAQ

What about additional luggage, I didn't mention during the booking process?

If the luggage amount changes, we ask you to notify us because you may need a different or larger/smaller car and also the price of you transfer may need to be adjusted. Can I carry large items such as wheelchairs, bikes, ski or scuba dive equipment? We ask you to specify it on the reservation form because you may need a larger car to transport these or other larger items.

MEETING LOCATION FAQ

Where am I going to meet the driver?

Usually, the driver waits for you in the arrival area right in front of the airport's exit doors and he will be holding a sign with your name. A few days before your arrival, you will receive an email with the exact meeting location point.

What happens if my flight is delayed or cancelled?

Our local manager monitors all flights and all times. In case of delay or cancellation, he will reschedule your reservation in order to make sure that one of our drivers will meet you upon arrival.

What happens if I cannot find the driver?

You can call the phone number indicated on the confirmation email we will send you just a few days before your arrival. Our lines are active 24 hours a day, 7 days a week, and we will be glad to assist you.

How long is the driver going to wait for me, while I pass through the immigration and custom gates?

The driver will wait for a maximum of one hour after the flight actual landing time. The driver will call you on the mobile phone indicated on the booking form. Only if the driver is not able to contact you, he will leave the agreed meeting point location. If you have problems while clearing customs and immigration, collecting your luggage or filling-out a lost baggage file, please call us at the emergency phone number provided.

SERVICE FAQ

Am I going to share the car with other people?

No, you will not have to share your car with anyone else that is not specified on your reservation form. All our transfers are private and NOT shared.

What about infant or child safety seats? Do you provide them?

Yes, child seats are available upon request on minivans only with an extra fee.